Returns and Refunds Policy

Returns and Refunds Policy

Processing Time

The time we need to prepare an order for shipping varies by item. For details, please check the individual product page. Personalised, bespoke, and made-to-order products can take up to 14 days to make. By purchasing an item, you agree to the stated delivery date. If any change is needed, we will notify you of a revised delivery date by email.

Packaging

The Bakwaas Company products are carefully and securely packaged so they can reach you in perfect condition.

Delivery

Orders are sent by a third-party carrier on an estimated 24 or 48 delivery basis. Please note that these delivery times are estimates only, and The Bakwaas Company cannot be held accountable for third-party delays or localised disruptions.

Whilst we will do all we can to ensure your order arrives on time, our shipping times are a guide only. Unfortunately, we do not guarantee or take responsibility for orders that arrive later than expected as we use third-party carriers and, as with any logistics service, delays can occur.

Please note: We do not offer split shipping, so all items will be sent together in one parcel. If you require multiple products to be shipped as they become available, please contact us.

International orders may be subject to import duty in line with local guidelines, which the customer will be responsible for.

Delivery and Promotions

If you use a promotional code, the discount applies only to the product price and not to delivery costs. Any free delivery offers refer to standard UK delivery only. If you would like to check delivery timing or costs, please contact us and we will be happy to help.

Please Note: Promotional codes are valid on full-priced items and cannot be stacked. Bundle offers cannot be used in conjunction with a promotional code.

In the unlikely event that your item is faulty, please notify us within 7 days of receiving the item by sending us an email to hello@bakwaascompany.com.

For any questions regarding your order, please contact us at hello@bakwaascompany.com.

Emails and social media pages are only manned Monday to Friday, 9am to 5pm. We will endeavour to get back to you within 48 hours, excluding weekends.

Frame Size

Please note that all sizes refer to the external dimensions of the frame and not the size of the print. Therefore, when discussing sizes, we will only ever refer to the size of the frame, and the printed area will always be smaller to fit the mount.

Damaged Items

All damages must be notified within 48 hours of receiving your order.

Refunds

If you are unhappy with your goods for whatever reason, you have the right to return them within 14 days of receipt. We reserve the right not to accept goods back after this period.

Please email us at hello@bakwaascompany.com before returning your items. All items must be returned unused, in perfect condition, and in their original packaging.

With the returned item, please include your name and address, along with the reason for return and whether you require an exchange or a refund. In the case of an exchange, please include re-postage money at the same rate as was charged on the first order. All correspondence and returns should be sent to:

Flat 13, Sequoia House, 18 Quebec Way, Southwark London SE16 7ET, United Kingdom

Once your items have been received and checked, we will process your refund within 14 days. All refunds are processed through the original method of payment used.

Postage will not be refunded, with the exception of faulty goods.

What Items Are Non-Refundable

The following items cannot be returned:

• Gift cards
• Sample items
• Sale items
• Personalised products